What we discussed in the epsisode:

Unleash the full potential of your business with the power of top-notch systems and processes!

In today’s episode, we delve into the pivotal role of efficient operational management in the ever-evolving digital agency landscape.

Joining us is Juliana Marulanda, a trailblazing entrepreneur and expert in business operations from ScaleTime.

Together, we explore the art of designing tailored systems that pave the way for business scalability. From deciphering team performance metrics to mastering client and project management, Juliana shares her wealth of knowledge, addressing common challenges faced by business owners.

Get ready for an illuminating discussion that will revolutionize the way you approach your business growth!

Episode Highlights:

00:00 – Introduction

01:53 – What got Juliana Marulanda into business operations

06:14 – Business “solutions” that are actually NOT solutions

08:40 – Implementing a project management software

10:44 – Steps to effective change management

15:36 – Setting up your scope of work

18:35 – Why foresight in business operations is essential

22:51 – Where do agencies plateau?

24:44 – Connect with Juliana Marulanda

This week guest

Juliana Marulanda is an expert on business operations, speaker, and the founder and CEO of ScaleTime. With over 13 years of experience across Wall Street, the non-profit sector, technology startups, and family-owned businesses, she now helps service-based businesses. For the past 3 years, ScaleTime has implemented custom processes and systems for on-boarding clients and team members, deal flow, and streamlining day-to-day operations, resulting in consistent rapid revenue growth and reclaimed time for their clients. 

Juliana studied at the London School of Economics and received a BS in Economics from Trinity College, where she graduated with honors and was the recipient of the prestigious Pi Gamma Mu award.

Connect with Juliana Marulanda:

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    Kim Barrett is a world renown Social Media Marketer, focussing on Facebook. He Is an International Best Selling Author, Speaker and Trainer, having taught marketing around the world and helping businesses grow to 6 and 7 figures.