What we discussed in the epsisode:

  • Introduction [00:00] 
  • What got Juliana Marulanda into business operations [01:53]
  • Business “solutions” that are actually NOT solutions [06:14]
  • Implementing a project management software [08:40]
  • Steps to effective change management [10:44]
  • Setting up your scope of work [15:36]
  • Why foresight in business operations is essential [18:35]
  • Where do agencies plateau? [22:51]
  • Connect with Juliana Marulanda [24:44]

This week guest

Juliana Marulanda is an expert on business operations, speaker, and the founder and CEO of ScaleTime. With over 13 years of experience across Wall Street, the non-profit sector, technology startups, and family-owned businesses, she now helps service-based businesses. For the past 3 years, ScaleTime has implemented custom processes and systems for on-boarding clients and team members, deal flow, and streamlining day-to-day operations, resulting in consistent rapid revenue growth and reclaimed time for their clients. 

Juliana studied at the London School of Economics and received a BS in Economics from Trinity College, where she graduated with honors and was the recipient of the prestigious Pi Gamma Mu award.


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